FAQs
FREQUENTLY ASKED QUESTIONS
ORDER INFORMATION
AdultProduct.Net is a global adult doll vendor. We’re the authorized vendor of TPE/Silicone sex dolls, partnered with renowned sex doll manufacturers like WM, YL, SE and more. Our real dolls are sourced straight from authentic factories and sold at unbeatable prices. Products are shipped directly from local warehouses, with 3-7 day delivery for native customers.
Adult-looking dolls are legal in all western countries, including those on AdultProduct.Net. You can buy with confidence, as all of our sex dolls are authentic.
1. Choose and Personalize Your Sex Doll
Don’t hesitate to ask us any questions.
2. Payment Procedure
We offer these payment methods for your doll:
PayPal
PayPal Express Visa & MasterCard
Layaway/Multi-Card
3. Production
Depending on the brand, it takes 1-3 weeks to manufacture a sex doll.
4. Confirmation
We provide photos of your sex doll for your confirmation prior to shipment.
5. Shipping & Customs
We send you a tracking number via email within 3-4 days of your doll being shipped. Delivery typically takes 7-12 business days.
6. Delivery & Review
After receiving your sex doll, it is crucial to care for it properly. Find out more about sex doll maintenance and cleaning here. If your sex doll arrives with defects and hasn’t been used, we can arrange for its return if notified within 24 hours of receipt. Check out our return policy here. If you’re satisfied with our product and service, please send us your feedback.
If it is an in-stock doll, sorry we can not make any change to the doll. You could just buy a new head from our factory. Our in-stock dolls are all with a fixed vagina. You can custom removal vagina function in our custom sex dolls. The moaning system is implanted in the doll and cannot be sold.
When purchasing a sex doll from AdultProduct.Net, we offer complimentary gifts, including an instruction manual, wig, comb, vaginal irrigator, and even a soft blanket for your doll.
SHIPPING INFORMATION
We have high regard for your privacy so there will be no labeling on the box. All your orders are shipped in plain unbranded packaging. Any information about sex products will not be displayed on your credit or debit card statement.
Our offices are located in the US and China, with orders primarily shipped from China, where all of the sex doll brands are based. For US and EU orders, products are sent directly from the manufacturers. We ship to all countries except India, Pakistan, UAE, and Thailand due to sex toys being illegal and customs clearance policies being rigorous.
AdultProduct.Net offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to.
A tracking number is emailed to you as soon as your doll is ready to ship. And you can track the order with the page.
After payment is made, we begin production of your doll within 24 hours. Your doll should be ready for shipment within 7-14 days, and delivery typically takes 7-12 business days. Custom dolls can take up to a month to produce, depending on the selected options. In most cases, dolls arrive within 2-3 weeks after placing an order.
PAYMENT INFORMATION
PayPal allows you to make payments using a variety of methods including PayPal balance, bank account, PayPal Credit, debit or credit cards(you may scroll down on this page to check how to pay credit/debit card without a PayPal account), and rewards balance. Currently, we accept Visa, Master, Diners Club & Discover credit/debit cards via the Credit/Debit Card payment gateway.
Step 1: Choose PayPal or PayPal Credit as your payment method and get redirected to a PayPal page to pay with your Credit/Debit card – no extra info required.
Step 2: Enter your billing details and pay by either creating a PayPal account or checkout as a guest, no need for a PayPal account hassle.
- Pay with ease using PayPal, which accepts various payment methods, including credit cards, PayPal balance, bank account, and PayPal Credit, for an added layer of security and fraud prevention.
- If your payment is declined due to Do Not Honour/High Risk/Fraud, call your card-issuing bank to confirm the transaction and try again.
- If you’ve already paid for a similar order within 24 hours, payment may be rejected due to duplication, so try again with a different payment method.
- For expired cards, insufficient funds, or over credit limit, use a new card to pay.
- If your card is lost or stolen, pay with a new card as the old one is likely marked as lost by the card-issuing bank.
- Only Visa, Master, Diners Club, and Discover cards are supported by our payment gateway; invalid transaction occurs when using other cards such as fuel cards, so use a supported card to pay.
- Incorrect billing info leads to CVV2 failure/invalid card number, so double-check the billing info and try paying again.
- If payment fails more than three times within 24 hours, try again with a new card or correct billing info after 24 hours to avoid rejection.
Definitely! Whenever we have a promo or coupon code, you can apply it to your order by typing or pasting it into the coupon code box and clicking the ‘Apply coupon’ button to update your cart total.
Your payment security and privacy matter to us, and we take every measure to protect them. We use SSL protocol to encrypt all information, so you can check the green padlock and ‘https://’ in the URL bar, which means the site is encrypted. Our corporate system is fully protected, and we use PayPal to provide extra safety and privacy.
SERVICE INFORMATION
In-stock sex dolls could be the better choice for you because they are cheaper and have massively reduced delivery times. AdultProduct.Net ships them in bulk to warehouses in the US, European Union, Australia, and Canada, resulting in extremely low shipping costs per product. Plus, in-stock dolls are pre-planned and shipped directly from these warehouses, omitting the manufacturing time needed and saving time on shipping from China.
At AdultProduct.Net have a team of pre-sales service personnel who are professionally trained and dedicated to providing prompt and accurate answers to any questions you may have. You can easily contact them through email, telephone, or 24/7 online chat.
Our service team is always ready to provide you with detailed information about your orders status, factory pictures, and any customization queries you may have. Rest assured, we are committed to ensuring your complete satisfaction with our products and services.
Want to see factory pictures of your sex doll before it’s shipped? Simply leave a note when placing your order and we’ll send them to you.
Once your order has shipped, we’ll send you an email with a tracking number, which you can use to check logistics information via a link or by contacting our 24/7 customer service for updates.
If your order arrives with any damage caused during delivery, don’t worry! You can contact AdultProduct.Net at any time to arrange for a return or exchange.
Prior to shipping, every sex doll undergoes a thorough inspection process. However, if you happen to notice any issues upon receiving your doll, please email [email protected] within 24 hours of delivery along with relevant pictures and videos, and we will assist in resolving the issue. In the case of severe damage to the package, please file a claim with the carrier and we will provide a refund or replacement based on the severity of the damage. In the case of minor damage, a repair kit will be provided.
At AdultProduct.Net, we partner with the best manufacturers in the sex doll industry to bring you high-quality products made of medical-grade TPE and silicone. Our dolls feature an ergonomic alloy skeleton and can be hand or machine painted. We have strict quality control measures in place at every stage of production to ensure that our products are free of any odor or deformation. Our focus is always on quality and we take full responsibility for the dolls we sell. So, you can purchase with confidence and without any worry.
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CONTACT FORM
If you have any other questions, feel free to contact us using the form below, and we’ll be happy to assist you in finding a solution.
